Refund policy
Refunds
We do not offer refunds.
Exchanges
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at dtinnovationofficial@gmail.com with exchange in the title.
Exchanges are always issued to store credit
- Please send the item back with a signed for or tracked service
- It can take up to 7 business days to issue your store credit once your parcel is received
- Exchanges can be done using your store credit to place a new order
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.